On the next screen, you may configure multi-factor authentication but this is beyond the scope of this guide.

Note: If you enter, and receive a request failure error, you may need to enter your subdomain as. On the next screen, add a Relying party trust identifier of, replacing subdomain with your Zendesk subdomain.Note that there's no trailing slash at the end of the URL. The service URL will be /access/saml, replacing subdomain with your Zendesk subdomain. On the next screen, check the box labeled Enable Support for the SAML 2.0 WebSSO protocol.On the next screen, leave the certificate settings at their defaults.On the next screen, select the ADFS FS profile radio button.On the next screen, enter a Display name that you'll recognize in the future, and any notes you want to make.In the Select Data Source screen, select the last option, Enter Data About the Party Manually.This starts the configuration wizard for a new trust. Select the Relying Party Trusts folder from AD FS Management, and add a new Standard Relying Party Trust from the Actions sidebar. The connection between ADFS and Zendesk is defined using a Relying Party Trust (RPT). Step 1 - Adding a Relying Party TrustĪt this point you should be ready to set up the ADFS connection with your Zendesk account. If you chose the defaults for the installation, this will be '/adfs/ls/'. When you have a fully installed ADFS installation, note down the value for the 'SAML 2.0/W-Federation' URL in the ADFS Endpoints section. Configuring and installing ADFS is beyond the scope of this guide, but is detailed in a Microsoft KB article. If you're using host mapping in your Zendesk instance, an installed certificate for hosted SSL.Īfter you meet these basic requirements, you need to install ADFS on your server.A SSL certificate to sign your ADFS login page and the fingerprint for that certificate.This guide uses screenshots from Server 2012R2, but similar steps should be possible on other versions. A server running Microsoft Server 2012 or 2008.An Active Directory instance where all users have an email address attribute.To use ADFS to log in to your Zendesk instance, you need the following components: ADFS is a service provided by Microsoft as a standard role for Windows Server that provides a web login using existing Active Directory credentials.

A SAML 2.0 identity provider (IDP) can take many forms, one of which is a self-hosted Active Directory Federation Services (ADFS) server. Zendesk supports single sign-on (SSO) logins through SAML 2.0.

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